FAQ

Do I need an appointment?

Yes, you need to make an appointment from our website. Only when you have received a confirmation email from us, your booking is confirmed.

What if I can't make an internet reservation?

Whatsapp: +852 6081-1620 or instagram inbox: @hakuki.jp or email hakukicamp@gmail.com

I want to send only the luggage first. Can you keep it at the front desk?

Yes, luggage storage are available.

How to contact us?

You can inbox us on instagram @hakuki.jp . Or whatsapp us at (+852)6081-1620 Or email hakukicamp@gmail.com

When does the cancellation fee start?

Applicable from 24hrs before use. No fees will be charged until 1 day before.

Is there a cancellation fee on bad weather?

It is free of charge for a cancellation if the campsite you booked will be bad weather at the day you rent our products.

what is a bad weather day?

the windspeed is 4m/s or higher. And the rain average precipitation are 3mm/h or higher.